Refund policy

Returns & Refunds at a Glance

Request Window	Within 30 calendar days of delivery
Refund Processing	1–3 business days after we receive your return
Refund Method	Original payment method
Bank Posting Estimate	Usually 1–3 business days after the refund is issued; issuer timing may vary
Restocking Fee	None

When We Accept Returns & Exchanges

• Damaged or defective furniture: for example, a table delivered with a cracked top, a chair with a broken frame or a dresser with a defective drawer.
• Incorrect items or missing components: for example, the wrong bed frame, an incorrect color or missing assembly hardware. You may choose an eligible return or exchange; contact us if you prefer replacement parts.
• Change of mind: for example, the dimensions do not suit your room or you prefer a different style, provided the item meets the unused-condition requirements below.

Request your return or exchange within 30 calendar days of delivery. Inspect your order on arrival and report any damage, defects or missing parts as soon as possible. Photographs of the item, issue and packaging help us assess the problem.

Return Conditions & Non-returnable Items

For a change-of-mind return or exchange, furniture must be unused, unassembled and in its original condition, with all parts, hardware, accessories and instructions. Include the original packaging and your order number or other proof of purchase. You may open ordinary furniture packaging to inspect the contents without using or assembling the item.

We do not accept change-of-mind returns of used, assembled, altered, stained or customer-damaged furniture, or mattresses whose protective hygiene seal has been removed. Mattresses must be unused and remain in their sealed original packaging for a change-of-mind return.

These unused-condition and packaging restrictions do not exclude a claim for an item that arrived damaged, defective or incorrect. If a defect becomes apparent during assembly, or the packaging was damaged in transit, contact us so we can arrange an appropriate solution.

How to Return an Item

1. Contact us within 30 days of delivery. Email termcityfurniture@gmail.com or call +1 (901) 249-3288. Provide your order number, the item, your reason for return and photographs when relevant.
2. Receive return instructions. We will confirm eligibility, the return reference and who pays shipping. For a damaged, defective, incomplete or incorrect item, we arrange a prepaid return label or collection at our expense. For a change-of-mind return, we provide instructions for customer-paid return shipping.
3. Pack and send the item. Include all components and your return reference. Use the original packaging where required, or suitable protective packaging as agreed with us. For large items such as sofas or dining tables, follow our collection instructions before booking transport. Keep your shipping receipt and tracking number.
4. Return to the address below. Please obtain our instructions before dispatch so we can identify and receive your return correctly.
5. Receive the inspection result and refund. We will notify you after inspection and process an eligible refund as described below.

How to Exchange an Item

1. Contact us within 30 calendar days of delivery with your order number, the item you want to exchange, the reason and your preferred replacement.
2. We confirm eligibility, replacement availability and any price difference before you return the original item. A replacement for a damaged, defective or incorrect item is provided without an additional product charge.
3. Return the original item to 2255 Lamar Ave, Memphis, TN 38114, United States using the approved shipping or collection instructions. The same condition requirements and cost rules in this policy apply.
4. After we receive and approve the return, we arrange the replacement and email its tracking details after dispatch. Processing and transit estimates follow our Shipping Policy. If the replacement is unavailable, you may choose an eligible alternative or a refund.
5. For an exchange to a different item, any additional product cost is paid through secure checkout before dispatch. Any amount due back to you is refunded to your original payment method.

Refund Process & Timing

After receiving your returned item, we inspect it and notify you of the result. We complete the inspection and process an approved refund within 1–3 business days of receipt. If a return does not meet the policy, we explain the reason and discuss the next steps before taking further action.

Refunds go to the original payment method and include the amount paid for the returned item and its applicable taxes. We do not charge a restocking fee or deduct the original free outbound shipping cost. For a change-of-mind return, the return shipping charge you pay to the carrier is not refundable.

After we issue the refund, the credit usually appears within 1–3 business days. The exact posting time may vary with your card issuer or payment provider and can take longer. Business days are Monday through Friday, excluding U.S. federal holidays. If the credit has not appeared after the usual timeframe, check with your payment provider and contact us for assistance. Do not send full card numbers, passwords or verification codes.

Return & Exchange Costs

Reason	Who Pays?
Arrived damaged or defective; incorrect item; missing components	We pay the approved return or collection cost and replacement shipping. There is no return, exchange or restocking fee for these issues.
Change of mind, preferred color or style, or dimensions unsuitable for your home	You pay the return shipping or collection cost. Replacement shipping within the United States remains free. There is no restocking or exchange service fee; any product price difference still applies.

Please use the shipping arrangements confirmed by our team. For customer-paid returns, carrier or collection charges depend on the item size and your location; we explain any charge for a service arranged through us before you agree to it.

Order Cancellation

Before dispatch: You may cancel an order for a full refund if it has not yet been handed to UPS. Contact us promptly by email or phone with your order number and cancellation request. We will check the dispatch status and confirm whether the cancellation has been completed. There is no cancellation fee for an order cancelled before dispatch.

If we cancel an order because an item is unavailable or we cannot fulfill it, we will notify you and refund the full amount paid for the cancelled order. For a full order cancellation, this includes the item charges and applicable taxes. Refunds are issued to the original payment method; your bank or payment provider determines when the credit appears.

After dispatch: Once an order has been handed to UPS, it can no longer be cancelled. Please follow our return and refund process in this policy for return eligibility, instructions and refund terms. A cancellation request alone does not stop a shipment; please wait for our confirmation.

This policy does not limit your rights under applicable consumer protection laws.