Shipping policy

Shipping at a Glance

Shipping Region	United States
Shipping Cost	Free shipping; no minimum order value
Order Processing	1–3 business days
Order Cut-off Time	2:00 PM U.S. Central Time (CT), Monday–Friday
Shipping Transit Time	3–5 business days after dispatch
Delivery Partner	UPS

Order Processing & Cut-off Time

Orders are processed within 1–3 business days after successful payment. Business days are Monday through Friday, excluding U.S. federal holidays. Processing includes checking your order, preparing your items and arranging dispatch.

Our daily order cut-off time is 2:00 PM U.S. Central Time (CT). Orders received before 2:00 PM on a business day enter the processing queue that day. Orders received at or after 2:00 PM, on weekends or on holidays enter the queue on the next business day. This cut-off determines when processing begins; it does not mean your order will ship the same day.

Central Time follows CST (UTC-06:00) in standard time and CDT (UTC-05:00) during daylight saving time.

Shipping Time & Delivery Partner

Our delivery partner is UPS. Estimated transit time is 3–5 business days after dispatch. Transit time is separate from the 1–3 business day processing period.

The combined processing and transit estimate is 4–8 business days, starting when your order enters the processing queue. These are estimates, not guaranteed delivery dates. Holidays, severe weather and carrier disruptions may affect delivery. Contact us if your order has not arrived within the estimated timeframe so we can help check its status.

Shipping Region & Fees

We ship to addresses within the United States. We do not offer international shipping at this time. Shipping is free, with no minimum order value.

Please enter a complete and accurate delivery address at checkout, including any apartment or unit number. If you need to correct an address, contact us as soon as possible before dispatch. Address changes after dispatch are subject to the carrier's available options.

Order Cancellation

Before dispatch: You may cancel an order for a full refund if it has not yet been handed to UPS. Contact us promptly by email or phone with your order number and cancellation request. We will check the dispatch status and confirm whether the cancellation has been completed. There is no cancellation fee for an order cancelled before dispatch.

If we cancel an order because an item is unavailable or we cannot fulfill it, we will notify you and refund the full amount paid for the cancelled order. For a full order cancellation, this includes the item charges and applicable taxes. Refunds are issued to the original payment method; your bank or payment provider determines when the credit appears.

After dispatch: Once an order has been handed to UPS, it can no longer be cancelled. Please follow our Refund Policy for return eligibility, instructions and refund terms. A cancellation request alone does not stop a shipment; please wait for our confirmation.

Tracking Your Order

1. After dispatch, we send a shipping confirmation to the email address provided at checkout, including your UPS tracking number or tracking link.
2. Open the link in your shipping confirmation to view the carrier's latest updates. Tracking may not update until UPS scans the shipment.
3. If you cannot find the email, check your spam or junk folder. Contact us with your order number if you need help locating your tracking information or if tracking appears delayed.

Delivery Issues

If your order arrives damaged, contains an incorrect item or shows as delivered but cannot be located, contact us with your order number and a description of the issue. For damaged or incorrect items, keep the packaging and provide photographs when available so we can investigate and help with the next steps.